Frequently Asked Questions

Check most frequently asked questions here, if you need help with an order please email us at

Email is the way to go! Our social media team are unable to action anything relating to orders through a DM or a comment, so please email so our customer service team can get back to you.

Our products contain EGG, MILK, GLUTEN, and SOY as main allergens. There may also be traces of NUTS & PEANUTS in any of our products due to our bakery having some nut-based products. Nutella products contain HAZELNUTS. Chocolate Chip & Walnut Cookies contain WALNUTS. Peanut Butter products contain PEANUTS. Please read the product descriptions carefully for any specific allergen information.

We freshly bake each order so your cookies and brownies arrive in perfect condition every time. In order to do this as a small business, we offer one dispatch per week which is as follows:

All orders placed on or before Monday at 5 pm each week will will be dispatched on the Wednesday for delivery on Thursday.
Cut off for orders will be Monday at 5 pm to receive on Thursday that week. If you place your order after 5 pm on Monday, your order will be added to the following week's dispatch list and you will receive it the following Thursday. 

If you have any questions about our dispatch timings and/or procedures, please email

Please immediately email us at with the subject line “Address Change Order #____” and include the new address to save time. If the order has not yet been dispatched, we will be able to update the address for you no problem. Please note we are not liable for incorrect addresses resulting in undelivered/mis-delivered orders. 

Our cookies are alcohol free, vegetarian, and Halal, however, they do contain free-range eggs. Please note that all of our products contain gluten and are NOT suitable for those who are gluten intolerant.

We advise you eat your cookies and brownies within three days of receiving them if they are being kept in the fridge (though we’re pretty sure you won’t be able to resist them for that long!) You can also freeze them for 3 weeks should you want to keep them longer.

We are unable to offer any customizations to the flavours in our mixed boxes at this time.   

We are able to ship across most of mainland UK. There are some exclusions, though, including the following postcodes:

EI, FK, GY, HS, IM, IV, KA, KW, PA, PH, TR, BT, JE, KW, ZE, AB37-38, AB44-45, AB53-56, CA18-27. 

Please note that our excluded postcodes may change at anytime. If you place an order to a postcode we are unable to deliver to, your order will be automatically cancelled and refunded.

We are not responsible for DPD mistakes. Please contact them right away to log your claim!

DPD emails you a 1 hour delivery slot. You can either be on guard for your yummie delivery, reschedule calling DPD customer service or have a safe place where SPS can leave your delivery if you are not at home. Some customers live on busy roads and do not have a safe place for deliveries. We cannot accept responsibility for stolen parcels once left at your front door and confirmed delivered by DPD.