Arrival Cookies

What is the best way to get in touch if I have a question about my order?

Email is the way to go! Our social media team are unable to action anything relating
to orders through a DM or a comment, so please email orders@arrivalcookies.com so our
customer service team can get back to you.

What are the allergens?

Our cookies contain EGG, MILK, GLUTEN, and SOY as main allergens. There may also be traces of NUTS & PEANUTS in any of our products due to our bakery having some nut-based products. Nutella products contain HAZELNUTS. Peanut Butter products contain PEANUTS. Please read the product descriptions carefully for any specific allergen information.

How long will it take for my order to be dispatched?

We freshly bake your orders on Mondays ( excl.Bank Holidays) and Thursdays with next day delivery. The orders will need to be on our system the day before to give us time to bake them, decorate them and ship them. Any questions please email orders@arrivalcookies.com

Help! I entered my address incorrectly at the checkout!

Please immediately email us at orders@arrivalcookies.com with the subject line “Address Change Order #____” and include the new address to save time. If the order has not yet been dispatched, we will be able to update the address for you no problem. Please note we are not liable for incorrect addresses resulting in undelivered/mis-delivered orders.

Are your cookies Gluten Free/Alcohol Free/Vegetarian/Halal?

Our cookies are alcohol free, vegetarian, and Halal, however, they do contain free-range eggs. Please note that all of our products contain gluten and are NOT suitable for those who are gluten intolerant.

How should I store the cookies and how long can they keep for?

We advise you eat your cookies within three days of receiving them if they are being kept in the fridge (though we’re pretty sure you won’t be able to resist them for that long!) You can also freeze them for 3 weeks should you want to keep them longer.

Can I swap out flavours if I don’t like one in the box I want to order? Or can I order a custom pack?

We are unable to offer any customizations to the flavours in our mixed boxes at this time.

Where can you ship to in the UK?

We are able to ship across most of mainland UK. There are some exclusions, though, including the following postcodes:

EI, FK, GY, HS, IM, IV, KA, KW, PA, PH, TR, BT, JE, KW, ZE, AB37-38, AB44-45, AB53-56, CA18-27.

Please note that our excluded postcodes may change at anytime. If you place an order to a postcode we are unable to deliver to, your order will be automatically cancelled and refunded.

Can I get a refund if DPD delivers to the wrong address?

We are not responsible for DPD mistakes. Please contact them right away to log your claim!

Can I get a refund if my Arrival's box was stolen from outside my front door?

DPD emails you a 1 hour delivery slot. You can either be on guard for your yummie delivery, reschedule calling DPD customer service or have a safe place where SPS can leave your delivery if you are not at home. Some customers live on busy roads and do not have a safe place for deliveries. We cannot accept responsibility for stolen parcels once left at your front door and confirmed delivered by DPD.

Frequently Asked Questions